Patient Representation Group


Patient Representation Group

Patient Representation Group

The Patient Representation Group (PRG) is a collection of patients at a surgery who have an interest in the services provided. Patient Participation Groups cross barriers, embrace diversity and work in partnership with the surgery to improve common understanding and help identify new services to meet patients’ needs.

  • Do you have something to say but don’t have the time to attend meetings?
  • Do you have ideas on how to improve your local practice?
  • Do you want to be involved with Practice Surveys?

If so, join our PRG Forum today!

What is a PRG group?

The PRG is a group of patients who would like to be part of the Patient Participation Group but prefer not to attend meetings. They get involved by email instead. Information such as practice newsletters, minutes of the Patient Participation Group meetings and surveys will be shared electronically. It means that if you can’t make face-to-face meetings, are caring for someone and unable to leave them, or are working, you can still be kept informed, give your views and participate.

Will my views be heard?

Your views are important and will be listened to. It may not be possible to act on every suggestion, but all feedback is very valuable. Working in a spirit of mutual respect, openness and trust, all patients' views will be discussed and, where appropriate, we will work together on solutions.

Why should I join?

 You have been to the surgery as a patient. Your experiences matter and you can bring different ideas to the surgery to help us treat patients better or to improve what we do in some way. You will also gain a better understanding of the NHS and have your opportunity to provide input regarding new and existing NHS services.

Common Questions

Q: Why are you asking people for their contact details?
A: The practice would like to be able to contact people occasionally to ask questions about the surgery to see how well we are doing and to identify areas for improvement. we would also like your opinion on new services we may be offering.

Q: Will anyone else will be able to access my contact details?
A: The contact details will be kept safely and securely. Your details will only be used for this purpose and will not be shared with anyone else.


Common Questions

Q: How often will you contact me?
A: Maybe once every three to four months.

Q: What if I no longer wish to be on the contact list or leave the surgery?
A: You can leave the group at any time. Just let us know by e-mail or phone if you do not wish to receive further messages

Q: Will any of the questions you ask me be medical or personal?
A: No, only general questions about the practice.

Joining our Virtual PPG