THE SURGERY WILL BE CLOSED ON THE FOLLOWING BANK HOLIDAYS:

Monday 25th May - Spring Bank Holiday

Monday 31st August - Summer Bank Holiday

Friday 25th December - Christmas Day 

Monday 28th December - Boxing Day Substitute 

Friday 1st January 2021 - New Years Day 

During the Coronavirus restrictions we are asking patients to allow at least 7 working days when ordering your medication in due of the bank holidays.

**NEW SYSTEM FOR BOOKING APPOINTMENTS ONLINE**

Online appointments will now be booked through the same system as we currently use for ordering prescriptions.

You cannot use your previous separate logon for booking appointments online.

“Patient Access” allows you to order your repeat prescriptions and to book appointments. If you order your repeat prescriptions you will now only require one login for this, please use your existing login details you use for ordering your repeat medication.

If you do not already have a “Patient Access” account then please contact reception who will issue you with new account details.

Appointments

THE DOCTORS are available for consultation in booked appointments during morning and afternoon surgeries. All consultations are by appointment only and can be arranged by ringing 01386 853651 and selecting option 2 for appointments.  Please note that the appointment line opens at 8.30am.

We are involved in the national Advanced Access programme, which means you can ring the surgery on the day you want to see the doctor or book routine appointments up to four weeks in advance.  

Please see "Patient Access" (under the prescriptions tab) for Online Booking of Appointments

Please note

GP appointments are 10 minutes in duration. If you have more than one or two problems to discuss then please make further appointments.

It is very difficult to safely manage multiple problems during a single 10 minute consultation, and it is in all of our interests to give the appropriate time to problems.

In addition to the practice’s normal opening hours, you can also book an appointment to see a local clinician in the evenings or on Saturday and Sunday at locations across South Worcestershire.  GP practices are working together to provide Improved Access appointments to our patients. This means that your Improved Access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.  These appointments are pre-bookable by contacting the surgery during our opening times – when calling please ask for an Improved Access appointment and our receptionists will help you to find a convenient appointment. Alternatively you can now call a dedicated number direct to book an appointment 01905 789061. This line is open weekdays 6.30 - 8pm and weekends 8 - 12am.

Appointment Times

Appointments can be made with the doctors for the following times.

IMPROVED ACCESS APPOINTMENTS

In addition to the practice's normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evening or on Saturday and Sunday at locations across South Worcestershire. GP practices are working together to provide Improved Access appointments to our patients.

Additional appointment hours are available to see a local GP in a pre-booked appointment on:

Monday 18:30 - 20:00

Wednesday 18:30 - 20:00

Friday 18:30 - 20:00

Saturday & Sunday 09:00 - 12:00

This means that your Improved Access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.

These appointments are pre-bookable by contacting the surgery during our opening times - when calling please ask for "an extended access appointment" and our receptionists will help you to find a convenient appointment.

Alternatively you can now call a dedicated number direct to book an appointment on 01905 789061

This line is open weekdays 6.30 - 8pm and weekends 8 - 12am.

Home Visits

Home visits for those patients who are housebound, disabled or too ill to come to the surgery should be requested, whenever possible, before 10.45 am.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

On average visiting you at home takes four times as long as a surgery consultation, so please try and get to the surgery if at all possible.  To request a home visit please ring any of the three numbers listed above and select option 5 for general enquiries.