My medication isn’t on repeat.
If you require medication that you cannot see on Patient Access, please request it by sending us an Accurx triage message or by calling the Surgery. Please be advised this can take up to 5 working days - so please make sure to ask well in advance to make sure you don’t run out of your required medication.
What happens if I miss my checkup?
We have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and checkups. If reminders are ignored, we may have to reduce your medication supply until you have had your blood test or appropriate checkup.
I need to request a medication I only use occasionally.
Please let us know the name of the medication requested and reason why it is being requested. For example stating “eczema cream” is not very specific and this will lead to delay in medication being issued - so please use the right names wherever you can.
I’ve requested my medication early, but it’s been rejected.
We try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request (e.g. going on holiday). Failure to do so may lead to your medication request being refused.
I’m having problems with my medication, or have decided to stop.
Please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.